Custom Order - FAQ - Golden Fox Goods

Custom Order - FAQ

HOW IT WORKS

    1. Order on website

      Place your order via our website and upload photo(s).

      2. Order Confirmation

      Someone from our office will email you to confirm your order details and collect any photos for reference to create your portrait (if you didn't upload one already when you submitted your order). Orders are non-refundable after we confirm your order.

      3. Missy paints

      Missy McCullough, our Co-Founder & Creative Director, paints a custom portrait illustration based on the photo(s) provided. This will take approximately one week.

      4. Review proof

      Someone will email you a proof of your custom illustration on your stationery and/or calling card. Please review carefully for wording and information, etc. You approve proof.

      5. Printing

      After you have approved your proof we will print it on soft white, uncoated, thick FSC card-stock paper. Super Luxe!

      6. Pack and ship

      We carefully review your order and lovingly package it by hand in our Los Angeles studio. Each note card set includes one hand-painted keepsake box you can easily refill. Calling cards are packaged in a kraft box.

      7. Happy writing

      You will receive your custom order 2-3 weeks after you approve your proof. Woohoo!

       

      CUSTOM ORDER SHIPPING

      The cost of USPS Priority Mail shipping is included in all custom or personalized orders. Please contact us if you have a time-sensitive order for rush shipping options.

      Additional store products, placed at the time of your custom order, will be shipped separately from your custom order.

       

      CUSTOM ORDER RETURNS & EXCHANGES

      Custom or personalized orders are non-refundable after order confirmation.

      Once you approve your final proof, you accept responsibility for the information and layout shown. We cannot accept returns due to any and all errors (such as incorrect phone numbers, misspelled names, etc.) If errors are discovered after proof approval, and we have already printed your order, you will be charged for the reprint cost only.

       

      THE BEST PHOTOS ARE

      Clear, crisp, well-lit and forward facing photographs taken from the chest-up work best for custom illustration. The more detail Missy can see in the photos the better she can create a custom illustration based on your likeness.

       

      LEGAL

      The custom illustration created is the sole property and copyright of Golden Fox Goods and cannot be reproduced, scanned, copied, used commercially, used digitally or used in any other way outside of the intended use set by Golden Fox Goods without expressed permission.

       

      REORDERS

      Wow, you have been busy writing! To reorder custom note cards and calling cards, please visit our reorder page ». Since we’ve already created your illustration, you will only have to pay for the printing cost. If you would like to make revisions to your stationery set, please email us for a quote.